> For the complete documentation index, see [llms.txt](https://docs.vida.id/vida-identity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/vida-identity-platform/integration-methods/sdk/liveness-sdk/error-codes.md).

# Error Codes

In this section, you'll find the common errors that may occur during the development and operation of your application. This covers both the error from the SDK and the VIDA backend.

{% hint style="info" %}
The errors which are highlighted as YES in the customizable column can be customised by the Host application
{% endhint %}

## SDK Errors

**SDK Errors (Error Codes in 4000X, 5000X, 6000X, and 7000X Series)**

<table><thead><tr><th width="156">Error Code</th><th width="414">Error Message</th><th>Whitelist</th></tr></thead><tbody><tr><td>40001</td><td>Unable to proceed please check your connection</td><td></td></tr><tr><td>40002</td><td>Unable to proceed due to network timeout, please check your connection  or  &#x3C;Empty message in some cases></td><td>YES</td></tr><tr><td>40003</td><td>Unable to proceed, ensure that the authorization method is correct</td><td>YES</td></tr><tr><td>40004</td><td>Unable to proceed due to unknown network, please reconnect again</td><td>YES</td></tr><tr><td>40005</td><td>Unable to proceed, please check your internet connection</td><td>YES</td></tr><tr><td>40006</td><td>Unable to proceed, please check your internet connection or &#x3C;actual error message ></td><td>YES</td></tr><tr><td>40007</td><td>Unable to proceed please check your connection</td><td>YES</td></tr><tr><td>50001</td><td>Received a null response from the server</td><td></td></tr><tr><td>50002</td><td>Internal server error</td><td>YES</td></tr><tr><td>50003</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50004</td><td>Invalid parameters %1$s</td><td></td></tr><tr><td>50005</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50007</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50008</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50009</td><td>Unable to parse the information</td><td></td></tr><tr><td>50010</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50012</td><td>Liveness detection is in progress</td><td></td></tr><tr><td>50013</td><td>License key not found</td><td></td></tr><tr><td>50014</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50017</td><td>Internal Server Error</td><td></td></tr><tr><td>50018</td><td>Something went wrong, please try again later</td><td></td></tr><tr><td>50019</td><td>Liveness SDK is not initialized. Initialize it first</td><td></td></tr><tr><td>50020</td><td>Liveness check is not configured, please check with support team</td><td></td></tr><tr><td>50021</td><td><p>Landscape orientation not supported.</p><p>Please rotate in portrait orientation.</p></td><td></td></tr><tr><td>60001</td><td>Crypto error. Unable to encrypt request</td><td></td></tr><tr><td>60002</td><td>Crypto error. Unable to decrypt response</td><td></td></tr><tr><td>60003</td><td>Unknown error while generating hash</td><td></td></tr><tr><td>60004</td><td>Unknown error while encrypting the data</td><td></td></tr><tr><td>60005</td><td>Unknown error while fetching store key</td><td></td></tr><tr><td>70001</td><td>Unable to proceed, the functionality will not work without Camera permissions</td><td></td></tr><tr><td>70002</td><td>Face detection failed with error : %1$s</td><td></td></tr><tr><td>70003</td><td>Failed to get image result</td><td></td></tr><tr><td>70004</td><td>Liveness detection is canceled</td><td></td></tr><tr><td>70005</td><td>Retrying liveness detection activity</td><td></td></tr><tr><td>70006</td><td>Image capture process has failed</td><td></td></tr><tr><td>70007</td><td>Detection timed out</td><td></td></tr><tr><td>70008</td><td>User canceled liveness process by clicking back button</td><td></td></tr><tr><td>70009</td><td>Camera start process is failed</td><td></td></tr><tr><td>70010</td><td>Maximum attempt to retry liveness has exhausted</td><td></td></tr><tr><td>70010</td><td>You cannot use the zoomFace gesture with other gestures. Please refer to documentation for more details</td><td></td></tr></tbody></table>

## VIDA Backend Error

<table><thead><tr><th width="179">Error Code</th><th width="415">Error Message</th><th>Whitelist</th></tr></thead><tbody><tr><td>1000</td><td>Something went wrong!</td><td></td></tr><tr><td>1039</td><td>Liveness service error</td><td></td></tr><tr><td>1041</td><td>Liveness check failed</td><td>YES</td></tr><tr><td>1051</td><td>Clear obstruction from the face</td><td>YES</td></tr><tr><td>1052</td><td>Bring your face closer</td><td>YES</td></tr><tr><td>1053</td><td>Please ensure the shot is well-lit and clear</td><td>YES</td></tr><tr><td>1054</td><td>Keep one face in the frame</td><td>YES</td></tr><tr><td>1055</td><td>Unable to detect the face</td><td>YES</td></tr><tr><td>1056</td><td>Something went wrong!</td><td></td></tr><tr><td>1057</td><td>Something went wrong!</td><td></td></tr><tr><td>1058</td><td>Please ensure the shot is well-lit and clear</td><td>YES</td></tr><tr><td>1059/1076</td><td>The selfie is blur, keep phone steady</td><td>YES</td></tr><tr><td>1060</td><td>Keep your face straight</td><td>YES</td></tr><tr><td>1062</td><td>Please ensure to open your eyes</td><td>YES</td></tr><tr><td>1063</td><td>Please ensure the shot is well-lit and clear</td><td>YES</td></tr><tr><td>1064/1074</td><td>The selfie is too dark, ensure the photo is well-lit and clear</td><td>YES</td></tr><tr><td>1065/1075</td><td>The selfie is too bright, ensure the photo is well-lit and clear</td><td>YES</td></tr></tbody></table>