User Journey
1. Client Landing Screen
This is the initial interface users see on the client-managed platform before starting the onboarding process.
2. Phone Number Input
Users are prompted to enter their phone number. The "Next" button remains inactive until the full number is input correctly.
3. Phone Number Not Found
If the number is not recognized, users see this screen with options to re-enter the number or return to the homepage.
4. NIK Input (National Identity Number)
Users must enter their NIK. Similar to the phone number field, the button activates only after the complete number is entered.
5. Consent Screen
Before continuing, users are presented with a consent notice informing them that their identity will be verified.
6. Liveness Tutorial Screen
Instructions are shown to guide users through the liveness check process, explaining best practices and things to avoid.
7. Camera Access Request
Users are prompted to grant camera access to begin the liveness verification.
8. Selfie Capture Screen
This screen provides clear steps for users to capture their selfie correctly for identity verification.
9. Need Help Screen
Guidance is offered for users who are unsure or facing difficulties during the selfie/liveness step.
10. Maximum Attempts Reached
Appears if the user has failed the liveness check too many times. They are informed that they cannot proceed further at this time.
11. Review Screen (On Error)
Displayed if there’s an error with the captured selfie. The user is shown the issue and prompted to retake or adjust as needed.
12. Personal Information Review
After successful liveness and OCR, users can review their personal details extracted from their ID.
13. Incorrect Data Handling
If the data is incorrect, users are given the option to identify which part is wrong and correct it.
14. Success Confirmation
This final screen confirms that the onboarding and KYC process has been successfully completed.
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