> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/verify/one-click-onboarding/user-journey.md).

# User Journey

#### 1. **Client Landing Screen**

This is the initial interface users see on the client-managed platform before starting the onboarding process.

<figure><img src="/files/8RDOR4wsz2wjVMl0MLXE" alt="" width="183"><figcaption></figcaption></figure>

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#### 2. **Phone Number Input**

Users are prompted to enter their phone number. The "Next" button remains inactive until the full number is input correctly.

<figure><img src="/files/hGuyAzPjO7WTC6Zt0TAG" alt=""><figcaption></figcaption></figure>

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#### 3. **Phone Number Not Found**

If the number is not recognized, users see this screen with options to re-enter the number or return to the homepage.

<figure><img src="/files/FPnJ6U18WMnPNDei4ve2" alt=""><figcaption></figcaption></figure>

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#### 4. **NIK Input (National Identity Number)**

Users must enter their NIK. Similar to the phone number field, the button activates only after the complete number is entered.

<figure><img src="/files/xaoKR2qJvTHfNjym9ZtE" alt=""><figcaption></figcaption></figure>

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#### 5. **Consent Screen**

Before continuing, users are presented with a consent notice informing them that their identity will be verified.

<figure><img src="/files/hsjyrl0vwpXZGJWlppUv" alt=""><figcaption></figcaption></figure>

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#### 6. **Liveness Tutorial Screen**

Instructions are shown to guide users through the liveness check process, explaining best practices and things to avoid.

<figure><img src="/files/FBZQVMAYIqRtt58LWFTs" alt=""><figcaption></figcaption></figure>

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#### 7. **Camera Access Request**

Users are prompted to grant camera access to begin the liveness verification.

<figure><img src="/files/viUrONOUQiFXBPBs2U4G" alt=""><figcaption></figcaption></figure>

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#### 8. **Selfie Capture Screen**

This screen provides clear steps for users to capture their selfie correctly for identity verification.

<figure><img src="/files/hcSo23JOTXIJh0rk2O1v" alt=""><figcaption></figcaption></figure>

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#### 9. **Need Help Screen**

Guidance is offered for users who are unsure or facing difficulties during the selfie/liveness step.

<figure><img src="/files/JNM6hbYfDHuJ6rEn2srn" alt=""><figcaption></figcaption></figure>

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#### 10. **Maximum Attempts Reached**

Appears if the user has failed the liveness check too many times. They are informed that they cannot proceed further at this time.

<figure><img src="/files/WL3L9XJ707nZ1YwBSOzS" alt=""><figcaption></figcaption></figure>

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#### 11. **Review Screen (On Error)**

Displayed if there’s an error with the captured selfie. The user is shown the issue and prompted to retake or adjust as needed.

<figure><img src="/files/AZr9DJgz0dC1QUmmVn6I" alt="" width="188"><figcaption></figcaption></figure>

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#### 12. **Personal Information Review**

After successful liveness and OCR, users can review their personal details extracted from their ID.

<figure><img src="/files/nR3M4MoXBjvmE352SMcI" alt=""><figcaption></figcaption></figure>

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#### 13. **Incorrect Data Handling**

If the data is incorrect, users are given the option to identify which part is wrong and correct it.

<figure><img src="/files/RI7T6S6W4x8D6mjgfzOQ" alt="" width="188"><figcaption></figcaption></figure>

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#### 14. **Success Confirmation**

This final screen confirms that the onboarding and KYC process has been successfully completed.

<figure><img src="/files/M9qApMK1JclHCg0KVz1r" alt=""><figcaption></figcaption></figure>