> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/verify/kyc-web-sdk-1/user-journey.md).
# User Journey
#### **1. Document Type Selection Screen**
This is the first screen users see when starting the Web SDK process. They select the type of identity document they will submit, initiating the overall verification flow.
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#### **2. Document Capture Guideline Screen**
Before the OCR process begins, users are shown clear instructions on how to correctly capture their identity document.
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#### **3. Upload KTP Screen**
Users are prompted to scan their KTP (ID card). The capture is automatic—users simply hold the document steady until the scan is completed.
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#### **4. Loading Screen (After Document Capture)**
Once the KTP scan is complete, a loading screen appears while the system processes the captured data.
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#### **5. Selfie Guideline Screen**
Users receive instructions on how to take a proper selfie. The guidelines include dos and don’ts to ensure successful facial capture.
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#### **6. Capture Selfie Screen**
Users follow on-screen prompts to take a selfie. After a successful capture, a checklist is shown to confirm that the selfie meets the required criteria.
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#### **7. Loading Screen (After Selfie Capture)**
A second loading screen appears as the system verifies and matches the document data with the selfie.
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#### **8. Personal Details Screen**
This screen displays the user’s name, NIK, and date of birth, auto-filled using OCR results. Users must manually input their mother's maiden name and email before submitting.
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#### **9. Loading Screen (After Submission)**
Once the form is submitted, a final loading screen appears while the system completes data processing and verification.
