> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/verify/kyc-mobile-sdk/integration-overview/ios-sdk/customization/error-codes.md).

# Error Codes

## KYC SDK Error Codes

| Value | Description                                                                   |
| ----- | ----------------------------------------------------------------------------- |
| 42001 | Network timeout — please check your internet connection and try again         |
| 42002 | Unable to proceed, ensure that the authorization method is correct            |
| 42003 | Network error                                                                 |
| 42004 | Invalid url                                                                   |
| 42005 | Internet connection error — please check your network settings                |
| 42006 | Connection lost — please ensure you are connected to the internet             |
| 42008 | HTTP 401 — Unauthorized access                                                |
| 42009 | HTTP 403 — Forbidden request                                                  |
| 42010 | HTTP 404 — Requested resource not found                                       |
| 42011 | HTTP 500 — Internal server error                                              |
| 42012 | HTTP 4XX — Client-side request error                                          |
| 42013 | HTTP 5XX — Server-side processing error                                       |
| 52001 | Empty server response                                                         |
| 52002 | Invalid server response                                                       |
| 52003 | Parse error                                                                   |
| 52004 | Invalid input configuration                                                   |
| 52005 | Detection timed out                                                           |
| 52007 | Something went wrong, please try again later                                  |
| 52009 | The KYC SDK process is already running                                        |
| 72001 | Back button pressed                                                           |
| 72002 | Facing issues with camera hardware / Couldn't get camera feed                 |
| 72003 | Verification failed                                                           |
| 72004 | Camera capture process failed                                                 |
| 72005 | Unable to proceed, the functionality will not work without Camera permissions |
| 72006 | OCR image is invalid                                                          |
| 72008 | Potential threat or anomaly detected                                          |
| 72010 | Verification stop called                                                      |
| 72011 | Simulator not supported                                                       |
| 72012 | Landscape orientation not supported. Please rotate to portrait orientation    |
| 72050 | Liveness returned invalid image                                               |

## VIDA Backend Error Codes

| Value | Description                                                                                              |
| ----- | -------------------------------------------------------------------------------------------------------- |
| 5014  | Image Quality is too low, Kindly ensure the image is well lit and is placed in the right angle           |
| 5016  | Invalid card, Kindly ensure the image is well lit and is placed in the right angle                       |
| 5020  | No card detected                                                                                         |
| 5023  | Bad Quality Image , Id Number Extraction Failed                                                          |
| 5025  | The card failed the idVerification                                                                       |
| 5026  | Extraction failed for the below ocr field. Please make sure the fields are properly visible on the card. |
| 5101  | No card detected                                                                                         |
| 5103  | Bad Quality Image, Portrait Extraction Failed                                                            |
| 5201  | No portrait is present on the card                                                                       |
| 5202  | Image Quality check failed as image is too blurry                                                        |
| 5203  | Image of the card is too dark                                                                            |
| 5204  | Image of the card is too bright                                                                          |
| 5205  | Image of card is too small, try taking a closer image                                                    |
| 5206  | No PROVINSI title is present, make sure all card’s edge is present within the image                      |
| 5301  | Card resolution is smaller than (400x300), the recommended image size is (800x600)                       |
| 5302  | Card resolution is larger than (4000x3000), the recommended image size is (800x600)                      |
| 5303  | Image size is larger than max allowed 3MB                                                                |
| 5401  | <p>Orientation unknown, take image of card on a flat surface in upright position</p><p><br></p>          |