> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/verify/introduction/faq.md).

# FAQ

## **Product FAQs**

**1. What is VIDA’s Identity Verification solution?**\
VIDA’s identity verification is a fully automated AI-driven process that verifies user identity through document authentication, OCR, liveness detection, and biometric verification.

**2. How does VIDA ensure security and fraud prevention?**\
VIDA uses AI-based document verification, facial biometrics, liveness detection, and cross-checking with authoritative sources to prevent identity fraud and unauthorised access.

**3. What types of documents does VIDA support?**\
VIDA supports government-issued identity documents such as KTPs, passports, and other official IDs, depending on regional requirements.

**4. How long does the verification process take?**\
The entire process is automated and typically takes just a few minutes, ensuring a seamless and efficient user experience.

**5. What is Liveness Detection, and why is it important?**\
Liveness detection ensures that a real person is present during verification, preventing fraud attempts using photos, videos, or deepfakes.

**6. Can VIDA be used for financial verification?**\
Yes, VIDA offers income verification services by cross-referencing financial data with authoritative sources to confirm income authenticity.

**7. Is user consent required before verification?**\
Yes, VIDA follows strict privacy and data protection policies, ensuring user consent is obtained before collecting any information.

**8. Does VIDA comply with regulatory standards?**\
VIDA adheres to local and international compliance standards.

***

### **Integration FAQs**

**1. Does VIDA provide APIs for integration?**\
Yes, VIDA offers RESTful APIs that businesses can integrate into their platforms for seamless identity verification.

**2. How can I integrate VIDA’s verification process into my application?**\
VIDA provides APIs and detailed documentation with step-by-step integration guides for web and mobile applications.

**3. How do I get API credentials?**\
You will need a **client ID and secret** to access VIDA’s authentication API. Contact the VIDA support team to request these credentials.

**4. Does VIDA offer test environments?**\
Yes, VIDA provides two environments:

* **Sandbox** – For testing and development.
* **Production** – For live identity verification.

**5. Can VIDA’s verification workflow be customised?**\
Yes, businesses can configure verification workflows to meet specific regulatory or operational needs.

**6. What happens if a document or identity verification fails?**\
VIDA provides detailed error codes and recommendations to help users rectify verification issues.

**7. Does VIDA offer real-time verification?**\
Yes, VIDA processes identity verification in real-time, allowing for instant approvals and fraud detection.