FAQ

Product FAQs

1. What is VIDA’s Identity Verification solution? VIDA’s identity verification is a fully automated AI-driven process that verifies user identity through document authentication, OCR, liveness detection, and biometric verification.

2. How does VIDA ensure security and fraud prevention? VIDA uses AI-based document verification, facial biometrics, liveness detection, and cross-checking with authoritative sources to prevent identity fraud and unauthorised access.

3. What types of documents does VIDA support? VIDA supports government-issued identity documents such as KTPs, passports, and other official IDs, depending on regional requirements.

4. How long does the verification process take? The entire process is automated and typically takes just a few minutes, ensuring a seamless and efficient user experience.

5. What is Liveness Detection, and why is it important? Liveness detection ensures that a real person is present during verification, preventing fraud attempts using photos, videos, or deepfakes.

6. Can VIDA be used for financial verification? Yes, VIDA offers income verification services by cross-referencing financial data with authoritative sources to confirm income authenticity.

7. Is user consent required before verification? Yes, VIDA follows strict privacy and data protection policies, ensuring user consent is obtained before collecting any information.

8. Does VIDA comply with regulatory standards? VIDA adheres to local and international compliance standards.

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Integration FAQs

1. Does VIDA provide APIs for integration? Yes, VIDA offers RESTful APIs that businesses can integrate into their platforms for seamless identity verification.

2. How can I integrate VIDA’s verification process into my application? VIDA provides APIs and detailed documentation with step-by-step integration guides for web and mobile applications.

3. How do I get API credentials? You will need a client ID and secret to access VIDA’s authentication API. Contact the VIDA support team to request these credentials.

4. Does VIDA offer test environments? Yes, VIDA provides two environments:

• Sandbox – For testing and development.

• Production – For live identity verification.

5. Can VIDA’s verification workflow be customised? Yes, businesses can configure verification workflows to meet specific regulatory or operational needs.

6. What happens if a document or identity verification fails? VIDA provides detailed error codes and recommendations to help users rectify verification issues.

7. Does VIDA offer real-time verification? Yes, VIDA processes identity verification in real-time, allowing for instant approvals and fraud detection.