> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/verify/indonesia-verification/integration/web-integration-web-kyc-2.0/user-journey.md).

# User Journey

### Identity Verification Invitation Email

* The partner initiates an eKYC request, providing the user's email, address, phone number, and other personal details.
* If the user's phone number and email address are valid, and the `govid` (NIK) is verified, a `kycEventid` is generated and an email is sent to the user to start the eKYC process.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FNvY2xr1F4gFuO4uxxNdj%2Femail.png?alt=media&amp;token=0c59197a-34ca-4013-9a8e-b35085d31152" alt=""><figcaption></figcaption></figure>

### Consent and Information (Optional )

The user is presented with an consent screen to read information and give consent to share their details with VIDA for identity verification.&#x20;

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2Fusup66spI9t6x1uQkuqH%2Fuser%20consent.png?alt=media&amp;token=891fb74b-2f91-482f-8957-7aa3b4af390b" alt=""><figcaption></figcaption></figure>

### OTP Authentication (Optional)

* The user is presented with an OTP Verification page where they need to enter the OTP sent to their phone for authentication.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FWfTdfAEGmRClBdNSXoi9%2Fotp%20verification.png?alt=media&amp;token=99c9d13b-5160-4809-a25b-f9cc6e4967eb" alt=""><figcaption></figcaption></figure>

The user should read the information on this page, and should click continue, before initiating the demographic check, liveness check, and face-match checks.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FQcMzlOJhBmPfPYFxkqFq%2Fdetails.png?alt=media&amp;token=70c76ed2-587e-43a2-a231-692ee1b3e7a1" alt=""><figcaption></figcaption></figure>

### Demographic Details Verification

* The user is presented with a page displaying their demographic details.
* If the demographic details are already verified, the user cannot modify them and can only review the details.
* If the full name or date of birth verification fails, the user can re-enter the correct details.
* The user has a maximum of 2 attempts to correct the demographic details.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2F5fsZHPCvOfqzMTGAUgmt%2Fuser%20details.png?alt=media&amp;token=dafd86f3-32e3-4424-8fe0-aa48514696c7" alt=""><figcaption></figcaption></figure>

### Selfie Capture and Verification

* The partner includes all demographic details of the user in the eKYC request.
* If the user's demographic details are successfully verified, they cannot make any modifications. They can only review the field details and proceed by clicking "Continue."
* During the demographic check, if the user's full name or date of birth verification fails, they have the option to re-enter the correct details and click "Continue."
* The user is allowed a maximum of 2 attempts to correct the demographic details and submit them.
* If the user has modified any details and clicks "Continue," the provided details are sent for verification to authoritative sources.
* Once the user's demographic details are verified, they will be directed to the Selfie Capture page.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FBwGiilqBewrmlafJW8ER%2Fselfie%20verification.png?alt=media&amp;token=68e1979f-3fca-4a57-8e93-720f7f2f88ea" alt=""><figcaption></figcaption></figure>

Note: The Selfie Capture page is presented to the user only after the successful verification of their demographic details.

### PIN Setup (Optional)

The user is presented with pin setup screen to set up a PIN as a fallback for face-authentication.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FzVL2Qqyh3ysj3DuxLmGD%2Fpin.png?alt=media&amp;token=6075853a-c177-4139-9712-c24585955a95" alt=""><figcaption></figcaption></figure>

### Identity Verification Status Display( Optional)

The user is presented with a screen displaying the submitted eKYC status.

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FYLTfkEGdAG7v2v21T5lb%2Fstatus.png?alt=media&amp;token=0003b2db-343d-4f9a-8f60-f7fdb19008ef" alt=""><figcaption></figcaption></figure>

## User Screen Flow

Here’s a screen flow describing the redirections in case of success and failures.&#x20;

<figure><img src="https://2033469942-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FC2s0IISjZwzGfw8dm215%2Fuploads%2FFaAb3RWsgziC2m1Q5wDd%2FeKYC%20Success%20and%20Failure%20flow%20-%20pre-verified%20demog%20data.png?alt=media&amp;token=02751ac1-4060-45fb-aeb7-a9d7223964f2" alt=""><figcaption></figcaption></figure>

A higher resolution image is available here: [Identity verification success flow and error flow chart](https://drive.google.com/file/d/1XYVUY5iYpWK-rzUxHnkgOD6ABNuLHheG/view?usp=sharing).