> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/verify/document-ai/ocr-and-document-verification/ocr-ktp/error-code.md).

# Error Code

## **VIDA Codes and Recommendation**

The table includes the HTTP status codes, VIDA codes, error titles, error descriptions, and recommendations for each error scenario described in the JSON responses.

<table><thead><tr><th width="140">Status Code</th><th width="126">VIDA Code</th><th width="155">Description</th><th>Recommendation</th></tr></thead><tbody><tr><td>400</td><td>2000</td><td>Invalid image format</td><td><p></p><p>Invalid image format due to some reasons: </p><ul><li>The KTP object resolution is less than 300x400 pixels</li><li>The KTP object resolution is greater than 3000x4000 pixels</li><li>No text in the KTP image</li><li>ensure to give image file size less than 2 MB</li></ul></td></tr><tr><td>400</td><td>2006</td><td>Invalid image extension type</td><td>ensure to give KTP image file extension JPEG/JPG.</td></tr><tr><td>429</td><td>2119</td><td>The API rate limit assigned to the partner is exhausted.</td><td>The partner can contact VIDA customer support at support@vida.id and check the assigned number of rate limit for the partner.</td></tr></tbody></table>