Error Code

VIDA Codes and Recommendation

The table includes the HTTP status codes, VIDA codes, error titles, error descriptions, and recommendations for each error scenario described in the JSON responses.

Status Code	VIDA Code	Description	Recommendation
400	2000	Invalid image format	Invalid image format due to some reasons: The KTP object resolution is less than 300x400 pixels The KTP object resolution is greater than 3000x4000 pixels No text in the KTP image ensure to give image file size less than 2 MB
400	2006	Invalid image extension type	ensure to give KTP image file extension JPEG/JPG.
429	2119	The API rate limit assigned to the partner is exhausted.	The partner can contact VIDA customer support at [e-mail] and check the assigned number of rate limit for the partner.