> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/identity-operation-center/introduction/overview.md).

# Overview

**VIDA Identity Operation Center** provide a human-in-the-loop layer to balance fraud prevention and user conversion. Our specialized teams review edge cases to either block advanced spoofing attempts or help genuine users complete verification.

| **Operations Function** | **Purpose**                                                                  | **How It Works**                                                            | **Outcome**                                                                           |
| ----------------------- | ---------------------------------------------------------------------------- | --------------------------------------------------------------------------- | ------------------------------------------------------------------------------------- |
| **Fraud Ops**           | Acts as a second layer of defense against spoofing and advanced fraud        | Manually reviews liveness sessions flagged by AI as high-risk or borderline | Prevents identity spoofing and ensures only legitimate users are verified             |
| **Conversion Ops**      | Recovers genuine users who fall just below automated verification thresholds | Agent-assisted manual review of user identity and KYC data                  | Minimizes drop-offs, improves verification success rate, and enhances user experience |