> For the complete documentation index, see [llms.txt](https://docs.vida.id/identity-stack/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vida.id/identity-stack/identity-operation-center/conversion-ops.md).

# Conversion Ops

In cases where the initial identity verification does not meet the approval criteria but falls within a designated threshold, our verification agents conduct a thorough manual review of the submitted KYC data. This additional layer of scrutiny ensures maximum accuracy and security in issuing digital signatures.

{% hint style="info" %}
Learn more about VIDA Identity Verification using Demographic and Biometric checks [here](https://docs.vida.id/vida-identity-platform/product-overview/face-match-and-demographic-verification).
{% endhint %}

During the manual review process, our agents will review the user's identity by cross-referencing the submitted information with authoritative sources.

<figure><img src="/files/rLgrqZy1URDpu1ck6r3B" alt=""><figcaption><p>If a verification process falls within a specific threshold, VIDA’s agent will perform a manual review (Yellow Line)</p></figcaption></figure>

<figure><img src="/files/0OuyqtNhxn6vXuwRBoTm" alt=""><figcaption></figcaption></figure>

## Adding VIDA Conversion Ops to Your Onboarding Flow

Integrating VIDA’s **Conversion Ops** process adds a safety net to your identity verification — ensuring high security and accuracy *without* sacrificing user experience. When automated verification falls just short of the approval threshold, manual review kicks in behind the scenes.

✅ **What this means for your users:**

* Users receive an In Progress verification status, updated asynchronously
* With manual review, fewer drop-offs due to verification failures
* Certificate is issued with the valid, reviewed user data

### Step 1 - User submits their identity and selfie

The onboarding process begins with the user submitting their demography data (Name, DoB, NIK) and completing a selfie-based liveness check. All of these are available using VIDA KYC API.

Optionally, you can also leverage VIDA KTP OCR API for a seamless experience of identity submission through uploading picture of the users' KTP.

<figure><img src="/files/IibSmIxSBApLaPIzbnOi" alt="" width="256"><figcaption></figcaption></figure>

### Step 2 - VIDA API verifies the user identity

Once the documents are submitted, VIDA KYC API performs automated checks which includes:

* Liveness detection
* Face and demographic matching with authoritative sources

<figure><img src="/files/ns3faZvHB28vHon3GSDb" alt="" width="256"><figcaption></figcaption></figure>

**Approved:** If the verification score for both face and demographic check are successful, VIDA KYC API will return a SUCCESS status, indicating the identity is successfully verified.

**Manual Review:** If the verification score for either face and/or demographic check are within VIDA's slightly below acceptance threshold, VIDA KYC API will return an IN PROGRESS status. Please refer to the Step 3.

**Rejected:** If the verification score is below the acceptance & review threshold, VIDA KYC API will return a REJECT status, indicating the identity is not matched. In such case, your platform should prompt the user to recheck their identity and captured selfie, and do a retry.

### Step 3 - Review by VIDA agent

When a verification score is slightly below acceptance threshold, the KYC transaction enters the **manual review state**.&#x20;

This is important to handle low-risk input mistakes that should have been accepted as real person, such as typos, abbreviations, honorific title, academic degree, etc.&#x20;

<figure><img src="/files/uGZnXnusJ00ey1HGC2Bf" alt="" width="256"><figcaption></figcaption></figure>

In such case, VIDA’s trained verification agents compare the user identity with valid authoritative sources:

* Cross-check name, face, and date of birth against valid authoritative sources

### Step 4: Final result is returned

The review process length depends on the agreed SLA (eg: 1 hour /  6 hour / 24 hour)

After the manual review is complete, VIDA returns a final decision through webhook. Alternatively, you can also use KYC Status API:

* ✅ **Approved**: The user identity is verified. No delays or repeated submission required.
* ❌ **Rejected**: The user identity is rejected. In such case, your platform should prompt the user to recheck their identity and captured selfie, and do a retry.

Reviewed identity data is available through the webhook and GET API. Use the response to dynamically update the user interface accordingly.

<figure><img src="/files/93J1uZuMRQI9mEYHHkzy" alt="" width="256"><figcaption></figcaption></figure>